Cancellation Policy

Our team at Lumino Smiles Dental will always try to respect your time as much as you do ours. Short notice cancellations, failure to attend and arriving late (more than 10 minutes) disrupts our schedule to treat patients and puts undue stress on our staff. Appointments are reserved for you and only you, thus each appointment is uniquely set up and prepared for your treatment as planned by you and the doctor. Any changes require at least 24 hours' notice to our team. We will also request confirmation of your appointment 24 hours before. If an appointment cannot be confirmed at least 24 hours beforehand, we reserve the right to offer the appointment to others who may otherwise have been turned away.
 

A missed appointment or short notice cancellation represents a cost to us and disappointments for other patients wanting to book in. Due to the difficulties of booking last minute cancellations, we require at least 24 hours notice. As we cannot accommodate the financial strain of missed appointments, a cancellation fee of $100 also applies to cover costs incurred.